Case Study The Unmanageable Star Performer

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Recruitment of a Star

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Case Study: Investment Analysis and Lockheed Tri Star

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The Unmanageable Star Performer Analysis

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Star Performers Often Find It Difficult to Lead

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Case Analysis for Star Air Ambulance

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Performing Performers Instead of Leaders

...Promoting Performers Instead of Leaders Anonymous Leadership and Organizational Behavior INTRODUCTION State Street Bank and Trust is considered to be one of the leaders in today’s financial industry. In fact, State Street is among the world’s largest global investment firms for institutional investors and high net-worth individuals. The company serves as a bank and trust for asset management, responsible for managing, servicing, researching, and trading for over eighty percent of the top one hundred investment managers. When the United States economy hit an all-time low in 2009, the company’s response was cutting all positions by $10,000 dollars. While our country remains in a recession like state, the organization has continued to cut all positions salary levels; resulting in high turnover rates and a lack in recruiting high quality candidates. High turnover rates and the “promote within” company cultural belief has left most departments with inexperienced or inadequate upper management. State Street has also cut ninety percent of their IT department in an effort to reduce expenses; leading to employee frustration and decreased productivity. Several employees are getting terminated due to their lack of motivation and productivity; others take promotions elsewhere and search for healthier company cultures. Recently State Street has undergone thirty percent turnover at the manager level within three months. The turnover experienced at State Street was directly...

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Harvard Business Publishing (2013)
in "Harvard Business Review"
This HBR Case Study includes both the case and the commentary. For teaching purposes, this Reprint is also available in two other versions: case study-only and commentary-only,. Stefan Konrad is the head of South Asia and Middle East business for the consultancy Leman Highlander, headquartered in New York. He's concerned about employee turnover in the Mumbai office, where the firm's star performer, Vijay Kumar, is doing a great job of attracting clients but also of alienating employees. Two years earlier, on one of Stefan's regular visits to Mumbai, he asked Vijay about some consultants who had abruptly quit. Vijay's response was to storm out of the office and send a letter of resignation to the firm's managing partner - who talked him down and instructed Stefan to keep Vijay happy in the future. But the problems are continuing, and on this latest visit, Stefan gets an earful from some of Vijay's colleagues. He must decide whether and how to raise the issue over dinner that night. Ishan Raina, the CEO of India's OOH Media, and Eric Olson, the global managing partner of leadership consulting at Heidrick & Struggles, offer commentary.
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