120 Vyse Street
27th April 2015
Dear Ms Graham,
Further to your recent advertisement for the position of Call Center Manager on the dayjob.com website, I would like to be considered for this vacancy and enclose my CV for your review.
I have competencies which I feel are highly relevant to your position, not least my ability to enhance the customer experience at all levels. As an ideal candidate I have previous experience of managing a busy customer focused call centre with a team of 50 plus staff, working to deliver KPIs and improve performance.
I possess a long track record of identifying opportunities that facilitate positive change for both customers and staff alike. Furthermore, throughout my career I have consistently produced results that have always been in line with my employer’s strategy and expectations.
My current role involves me in both people management and complex operational responsibilities. I am the first port of call for my department and am renowned for managing problems in a professional manner and resolving any customer issue within agreed time frames. At work I not only deliver an inspiring and exceptional service to customers, but also coach and guide my teams to do the same.
Right now I want to join a company that offers its employees a fulfilling working environment at all levels. After reviewing my attached resume, please feel free to contact me to arrange an interview or if you require any further information from me.
Finally, thank you very much for your time, consideration and forthcoming response.
Tel: 0044 121 638 0026
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Call Center Manager Cover Letter
Call Center Managers oversee daily operations and develop call center strategies. Their role is to ensure high standards of customer service and encourage improved staff performance. Specific responsibilities of a Call Center Manager include allocating budgets, tracking expenses, developing call center systems, designing user interface, recruiting and training staff, offering incentives to motivated employees, identifying training needs, monitoring random calls, and organizing shifts.
Successful cover letter examples for Call Center Manager showcase the following qualifications:
- Customer service expertise
- Leadership and managerial skills
- Teambuilding abilities
- Strong communication and interpersonal skills
- Attention to details
- Computer proficiency
- Analytical thinking and problem-solving orientation
An example cover letter displaying comparable Call Center Manager skills is provided below.
For help with your resume, check out our extensive Call Center Manager Resume Samples.
Dear Mr. Cochran:
With this letter and the attached resume, I would like to express my sincere interest in the Call Center Manager position you have available at The Hive. As an accomplished manager with nearly 9 years of experience overseeing daily operations, process improvements, and sophisticated data analysis to achieve customer service excellence in high-volume call centers, I possess a wide range of knowledge and talents that will allow me to contribute toward the success of your company.
My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth to surpass expectations. Throughout my career, I have developed and led staff training programs, supervised workforce and performance analysis, and directed strategic projects and initiatives to accelerate revenue growth while slashing costs. Additionally, my success in coaching and leading customer-centric teams positions me to make a significant impact on your organization.
The following achievements demonstrate my qualification for this position:
- Increasing productivity by more than 85%, decreasing handle time by 34%, and cutting average time to answer by 66% through targeted representative coaching and development in most recent position as Customer Service Manager for Ready or Not Industries.
- Analyzing call center and staff performances—including metrics and KPIs— and implementing new processes, programs, and initiatives to stimulate improved operations and service levels.
- Creating and presenting new-hire, ongoing, and leadership development training sessions on topics such as customer service soft skills, new product launches and sales techniques.
- Consistently earning recognition from management, peers, and customers for outstanding achievements in customer service and commitment to top-flight quality.
- Record of success in complementary skills including inside hardware / software management, project management, and procedural development and establishment.
My proven dedication to ensuring outstanding call center productivity while optimizing customer service, loyalty, and retention will contribute immensely to the success of The Hive. Thank you for your consideration; I look forward to speaking with you soon.
Cynthia D. Brenner